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 How to Minimise Risks ?
Both the customer and developer risks are minimised by having
joint agreements and sign-offs on requirements via standard
methodologies during every phase of the software project
- Analysis, Design, Coding, Testing, Implementation
and Support.
All work done by us is as per Kaytek-defined client-required and negotiated service levels as per
the different phases of the project.
Kaytek uses a development methodology modified from ESA
(European Space Agency) software development methodology.
We are of course open to follow any methodology suggested by our clients based on the needs of the project.
Some Kaytek Software Project Management Service Level Metrics are the following :
 Customer Emails to be replied within 3 hours on Kaytek working days.
Customer Telephone Calls to be replied on the same day.
Customer Requirements (whether Verbal or Written) to be documented and communicated to the customer as soon as possible.
A Kaytek Customer Support Person is available on Call for 24 Hours (including nights and weekends) during any Critical Period of the Software Operation. The Critical Period Dates & Timings are as per the customer requirements.
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