Points from a Talk given by Vinod Khosla, IT Visionary & Top Venture Capitalist, USA in February 2001.
For Software Systems, the Key Issue would be Configuration and Not Customisation.
Configuration implies that the Software can be pre-fitted from existing Generic Technology and Business Templates as per the Specific Dynamic Needs Of the Organization.
Customisation means understanding the Requirements and Needs for each Specific Situation and building suitable Software components and interfaces for the same accordingly.
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